Last week I had the opportunity to fly three different domestic airlines. On the face of it, the experiences were pretty similar – the aircraft were comparable, the food was average (and sadly had to be paid for), ticket prices were at parity, and all the flights were delayed for various reasons.
However, one of the airlines did manage to impress me with their focus on the ‘small details’.
However, one of the airlines did manage to impress me with their focus on the ‘small details’.
